Refund and Returns Policy

The Spider return window

You have thirty days from delivery to send something back. You can change your mind for thirty days. Nothing shortens the window, including a sale price. A weekend does not eat into the window. Signs of use beyond trying it on reduce what we can refund. It is the same for every Spider piece on the site. Nothing about returning spider hoodie outfits depends on why you changed your mind.

Condition of returned Spider pieces

We can only take back items in the condition they left us. Try it at home, not out in the rain. Original packaging helps but is not a condition of return. Send it back the way it arrived: tags on, no wear. Unworn with tags attached — that is the whole condition list. The same applies to every Spider order we handle. Sale pieces of spider hoodie outfits come back on the same terms as full price.

How to start a return

One message starts it; there is no form to fill in. Items must be unused and in their original packaging. Returns begin with an email, not a form on a page. Start a return by emailing [email protected]; we reply with instructions. Drop-off points are usually faster than a collection. This is true of the whole Spider catalogue. Returning spider hoodie outfits does not require a phone call.

Refunds

Your bank adds its own delay, usually two to five days. We refund in the currency you paid in. The refund lands on your original method; banks add a day or two. Returns stay open for thirty days after the parcel lands. Once the parcel reaches us, the money is sent back the same week. Nothing about a Spider order works differently. If spider hoodie outfits arrives damaged, the return costs you nothing at all.

Exchanges within Spider

Ask for an exchange and we hold the replacement while yours travels. Keep the receipt from the carrier until the refund lands. Exchange or refund — you choose, and both cost you nothing. We would rather send the right size than take the sale back. Exchanges can be made once; after that it is a refund. Every Spider order we take is handled this way.

Damaged or wrong Spider pieces

There is no charge to swap for a different size or colour. Exchanges work the same way: tell us the size you want instead. One message to [email protected] is enough to open a return. An exchange ships as soon as the return is scanned by the carrier. You get the refund on the card you paid with, not as store credit. That holds across every Spider range we carry.

Postage

We send the return label, you do not pay for it upfront. If it is only the size that is wrong, we swap it rather than refund. Ask at [email protected] and we tell you exactly where to post it. The piece needs to be unworn, unwashed and still tagged. Refunds are processed as soon as the return is checked in. That holds across every Spider range we carry.